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Delivery Information

We reserve the right to refuse orders considered economically non-viable, or hazardous to our vehicles or drivers.

Minimum order value is £500.00 Including vat for all the orders. Orders will be eligible for free delivery within 10mile radius from our warehouse and will be delivered as per our delivery slot. Further delivery charges will be applicable or alternatively, customers can collect from our warehouse.

We aim to deliver within five days after receiving the order from customers. We reserve the right to change the delivery schedule without any prior notice.

All goods should be examined upon delivery at case level prior to being signed for and must be signed for upon delivery/collection. You are expected to retain one copy of the receipt note which you sign.

If upon delivery you discover damaged goods, goods that appear to have been tampered with, shortages or an incorrect delivery, you may return such goods to us on the vehicle in which they were delivered. The annotations or alterations should be noted in the driver’s credit request book (and agreed with our driver). A copy of which should be retained by you. Upon receipt and checking of returns, a credit note will be issued. Damaged goods must be returned in their original, unmarked packaging. Complete delivery must be checked at the time of delivery.

Goods delivered which are past their “sell by”, “best before”, “use by” or similar date must also be dealt with in accordance with clause below.

 In the event of non-arrival of the goods or if you learn that they have been lost or destroyed in transit, notice from you of this must be received by us as set above, such notice to be given at the latest the working day after delivery was due.

If subsequent to the above you discover any further damaged goods, goods that appear to have been tampered with, shortages or an incorrect delivery, you must notify us by phone within one working day of the delivery, setting out full details of damage, apparent tampering, short or incorrect delivery, by way of product description and code. Credit will only be considered by us where these terms are complied with in full. If notification is not received within one working day of the delivery, then the goods shall be deemed to have been properly delivered and accepted.

Bulk purchases – we reserve the right to refuse delivery of bulk purchases. Bulk purchases may incur additional delivery charges. Contact us for details.

Payment

Payments can be made by cash on delivery, online banking or by debit or credit card. Where our employee accepts any payment, our official receipt will be issued. No claims will be accepted for such payments unless supported by our official receipt. Time of payment is of the essence.

If at any time any invoices are overdue, then all unpaid balances owing to us from you shall become immediately due and payable.

We reserve the right to withdraw and suspend deliveries if circumstances arise which in our view oblige us to do so.